1. Introduction
CanviPress (“we”, “us”, “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, use the CanviPress plugin, or interact with us via forms and live chat.
2. Information We Collect
We may collect the following types of information:
- Account Information: Name, email, and password when you register.
- Payment Information: Managed by Paddle. We do not store full card numbers; Paddle shares only limited transactional details (e.g., transaction ID, billing country).
- Support Data: Information you provide when contacting us (messages, attachments, etc.).
- Usage Data & Analytics: Pages visited, feature usage, error logs, device/browser info.
- Cookies & Tracking Technologies: Used to remember settings, analyze traffic, and personalize your experience.
- Third-Party Tools: See below.
3. Third-Party Tools We Use
| Tool / Plugin | Purpose | Data Collected & Usage | Privacy & Opt-Out Links |
| Google Analytics | Website usage analytics | Anonymized IP address, pages visited, browser/device info | Google Privacy Policy • Opt-Out Add-on |
| Hotjar | Heatmaps, session recordings, feedback | Non-identifiable behavioral data, optional text inputs | Hotjar Privacy Policy • Do Not Track |
| LiteSpeed Cache | Performance optimization | Temporarily stores cached pages (no personal data) | LiteSpeed Privacy Policy |
| Forminator Contact Form | Contact submissions | Name, email, message, and other fields you submit | WPMU DEV Privacy Policy |
| Tawk.to Live Chat | Real-time support | Chat text, IP address, browser info, name/email if provided | Tawk.to Privacy Policy |
4. How We Use Your Information
We use your data to:
- Provide and improve our services.
- Process payments and manage subscriptions.
- Respond to inquiries and provide support.
- Send service and promotional communications (unsubscribe anytime).
- Analyze usage trends to improve our website.
- Ensure website security and prevent fraud.
5. Cookies & Similar Technologies
We use cookies to:
- Enable essential website functions.
- Track usage for analytics.
- Improve page load times (via LiteSpeed Cache).
You may disable cookies in your browser settings, but some features may not function properly.
6. Data Sharing
We may share data with:
- Service Providers (Paddle, Google Analytics, Hotjar, Tawk.to, email and hosting services).
- Legal Authorities when required by law.
- Business Transfers in case of mergers, sales, or acquisitions.
7. International Data Transfers
Your data may be processed outside of your country. By using our services, you consent to such transfers under appropriate safeguards.
8. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access, correct, or delete your data.
- Request data portability.
- Object to processing or tracking.
To exercise these rights, email us at [email protected].
9. Data Retention
We retain your personal data only as long as necessary for the purposes outlined here or as required by law.
10. Policy Changes
We may update this Privacy Policy periodically. We will notify users of significant changes via our website or email. Continued use of our services after changes indicates acceptance.
11. Opt-Out of Tracking
- Google Analytics: Opt-Out Browser Add-On
- Hotjar: Do Not Track Settings
- Tawk.to: Chat settings include ways to manage or disable tracking
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:📧 [email protected]