1. Overview
Your satisfaction is important to us. If you are not happy with your purchase of CanviPress, we will gladly refund your payment under the conditions described below.
2. Money-Back Guarantee
First-time purchasers of CanviPress are eligible for a 100% refund within seven (7) days of purchase.
To request a refund, please contact our support team with your order number and reason for the request.
Refund requests submitted after the seven-day period will not be accepted.
3. Eligibility
Refunds are available under the following conditions:
- Refunds apply only to first-time purchases.
- Renewals, upgrades, or add-on purchases are not eligible.
- Purchases made through your own affiliate link are not eligible for both commission and refund.
4. Refund Process
All payments are handled by our merchant of record, Paddle.
- Once approved, refunds will be issued to the original payment method.
- Refunds are typically processed within 5–10 business days, depending on your bank or credit card provider.
5. Cancellation
You may cancel your subscription at any time from your account dashboard.
- Cancellation stops future billing but does not entitle you to a refund, except as described in this policy.
- After cancellation, your license remains active until the end of the current billing period.
6. Non-Refundable Circumstances
Refunds will not be issued in the following cases:
- Abuse of the refund policy (e.g., repeated refund requests or fraudulent activity).
- Failure to request a refund within the 7-day period.
- Technical issues caused by outdated WordPress versions, incompatible themes, or third-party plugins.
- Active usage of the product beyond basic testing (e.g., creating multiple pages or projects before requesting a refund).
- You decide you no longer want the product after purchase.
- You expected different functionality not described in the product details.
- You bought the product by mistake or simply changed your mind.
- You fail to provide a valid reason for the refund request.
7. Contact
For refund requests or questions, please contact us:📧 [email protected]